Please allow up to (3) business days to process online orders. Orders are processed in the order received. After hairs are prepared, hand selected and wefted, we ship via USPS, and offer priority and express options.
Text Business Hours 9 am -5pm EST Mon- Fri.
Shipping up to (5)Business Days after payment processing is completed.
*We recommend scheduling hair appointments after you receive your hair.
For express orders, contact us prior to selecting this option. Please note in the event of a sale, processing and shipping times may be delayed and/or slower due to the large number of orders and hair preparation times.
All orders placed after 5 pm (Mon-Fri) or over the weekend and/or holidays will begin processing the following business day. Once your order is prepared for shipping a detailed confirmation of tracking will be sent via email.
**Express Orders/Local drop offs for same and/or next day deliveries. Orders are not made online for express orders. We offer payment options via CashApp or Zelle. For further instructions email us at firstname.lastname@example.org or text (201) 503-5329.
Same Day Drop off hours will run from 9am-3pm EST. Monday thru Friday. Any requests made after the cutoff time will be made the following business day.
Same day express shipping Cutoff time is 3pm EST. Monday thru Friday .
Orders places online are shipped through USPS and all orders are trackable through the postal service once dispatched. Head Honcho Hair is not responsible for lost or stolen packages. In the event that your package has not arrived as expected please contact USPS. (1-800-ASK-USPS).
Should an unused product be deemed damaged or defected, or something you do not want, we can exchange and replace the item within (5) days of receipt. There will be no refunds. We are not responsible for shipping costs for returns. The customer must pay for applicable return shipping costs.
Any coloring, perming, lifting or processing of the hair VOIDS all exchanges and returns.
Since hair is a product for personal use, we cannot accept returns or exchanges for hair already used to protect the hygiene of our customers. Please review your order carefully before checking out. Head Honcho Hair LLC. is not responsible for mistakes or any errors in your order.
Cancellations for any orders must be made within 24 hours of your purchase.